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Large Account Coordinator

Company: N/A

Location: Lansing, MI

Pay: N/A

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Phone: n/a
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Job Description

Primarily responsible for assisting Large Account Underwriters and Business Development Consultants in growing and maintaining a profitable book of business and assisting agents with inquiries related to underwriting rules, procedures and regulations. Reviews policy structures to determine if changes need to be made to stay in compliance with bureau rules and regulations. Provides customer service to agencies and policyholders related to complex inquiries, policy and audit information. Contacts include state rating bureaus, Large Account Underwriters, Business Development Consultants, Business Development Directors, Service Center Managers, Underwriting Technical Advisor, Service Center staff, Finance Department, Claims Department, agents and policyholders.








  • Interpret and analyze loss runs and payroll data to complete a Loss Pricing & Projection (LPP) model.

  • Analyze data to determine what is applicable and can be used when creating reports. Request additional data when needed.

  • Calculate and use judgement to utilize appropriate data.

  • Provide underwriting technical support throughout the renewal and new business proposal process via eLink and the LPP.

  • Responsible for adherence to, maintenance, and completion of the Division of Business process. Responds to policy inquiries and provides customer service to agency staff, such as ensuring dba's, locations, and ownership are correct.

  • Research and analyze history of policyholder (i.e., financial, safety, loss experience and payrolls) to complete the account profiles for monthly meetings. Includes reports from Business Objects, RMIS, D&B, OSHA, SMS, and the agency management system. Composes written correspondence as appropriate with internal staff, Senior Business Development Specialists, Business Development Consultants, and policyholders.

  • Analyze past losses and payroll data to complete an experience rating promulgation and correspond with various rating bureaus regarding missing information.

  • Assess history of indemnity and medical claims. Compile information on claim resolution from the Claims Adjuster to add to the underwriting file. Provides basic technical support to agents with their online tools. Identify policy structure or coverage changes based on audit findings in order to stay in compliance with Accident Fund's and/or bureau rules and regulations.

  • Per letter of authority, reviews amendment and cancellation requests for eligibility, gather information as needed, and forward for completion of the request.

  • Works with minimum supervision.

Job Requirements

EMPLOYMENT QUALIFICATIONS:


A. EDUCATION REQUIRED:  


Associate degree in insurance and/or a related field with progress towards or completion of Insurance Institute of America (IIA) or other insurance-related designations. Combinations of education and experience may be considered in lieu of formal education.


 B. EXPERIENCE REQUIRED:


Two (2) years experience with Accident Fund Insurance Company of America as a Customer Service Representative, Customer Billing Representative, Policy Processing Representative II, or equivalent Accident Fund experience that provides the necessary skills.


 OR


Four (4) years relevant experience IN AT LEAST ONE OF THE FOLLOWING AREAS: servicing agencies and policyholders as it relates to rules, procedures and regulations, policy and audit information; reviewing, approving and declining endorsement requests; maintaining compliance with bureau rules and regulations.


 OR


Bachelor's degree in business, insurance or related field with progress toward or completion of Insurance Institute of America (IIA) or other insurance-related designation(s).


AND


Two (2) years relevant experience IN AT LEASE ONE OF THE FOLLOWING AREAS: servicing agencies and policyholders as it relates to rules, procedures and regulations, policy and audit information; reviewing, approving and declining endorsement requests; maintaining compliance with bureau rules and regulations.


 C. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:



ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED:  


Thorough knowledge of state specific underwriting and audit rules, procedures, and Workers' Compensation classifications in multiple states. Completion of Certified Authority on Workers Compensation (CAWC).


WORKING CONDITIONS:


Work is performed in an office setting with no unusual hazards.


REQUIRED TESTING: 


Intermediate Word, Advanced Excel, Basic Windows, Reading Comprehension, Typing 40 wpm, Proofreading, Math, 10-key., Alpha Numeric