Large Account Coordinator
Location: Lansing, MI
Primarily responsible for assisting Large Account Underwriters and Business Development Consultants in growing and maintaining a profitable book of business and assisting agents with inquiries related to underwriting rules, procedures and regulations. Reviews policy structures to determine if changes need to be made to stay in compliance with bureau rules and regulations. Provides customer service to agencies and policyholders related to complex inquiries, policy and audit information. Contacts include state rating bureaus, Large Account Underwriters, Business Development Consultants, Business Development Directors, Service Center Managers, Underwriting Technical Advisor, Service Center staff, Finance Department, Claims Department, agents and policyholders.
A. EDUCATION REQUIRED:
Associate degree in insurance and/or a related field with progress towards or completion of Insurance Institute of America (IIA) or other insurance-related designations. Combinations of education and experience may be considered in lieu of formal education.
B. EXPERIENCE REQUIRED:
Two (2) years experience with Accident Fund Insurance Company of America as a Customer Service Representative, Customer Billing Representative, Policy Processing Representative II, or equivalent Accident Fund experience that provides the necessary skills.
Four (4) years relevant experience IN AT LEAST ONE OF THE FOLLOWING AREAS: servicing agencies and policyholders as it relates to rules, procedures and regulations, policy and audit information; reviewing, approving and declining endorsement requests; maintaining compliance with bureau rules and regulations.
Bachelor's degree in business, insurance or related field with progress toward or completion of Insurance Institute of America (IIA) or other insurance-related designation(s).
Two (2) years relevant experience IN AT LEASE ONE OF THE FOLLOWING AREAS: servicing agencies and policyholders as it relates to rules, procedures and regulations, policy and audit information; reviewing, approving and declining endorsement requests; maintaining compliance with bureau rules and regulations.
C. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED:
Thorough knowledge of state specific underwriting and audit rules, procedures, and Workers' Compensation classifications in multiple states. Completion of Certified Authority on Workers Compensation (CAWC).
Work is performed in an office setting with no unusual hazards.
Intermediate Word, Advanced Excel, Basic Windows, Reading Comprehension, Typing 40 wpm, Proofreading, Math, 10-key., Alpha Numeric